South Coast Adventures Ltd

Last updated: [10/01/26]
 

South Coast Adventures Ltd (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, booking our services, or contacting us, you agree to the practices described in this policy.
 

1. Who We Are

South Coast Adventures Ltd  

Registered in the United Kingdom

Company Number: 13175352

Registered Address: Suite 8 Bourne Gate, 25 Bourne Valley Road, Poole, Dorset, United Kingdom, BH12 1DY

Email: enquiries@south-coast-adventures.co.uk]

We act as the Data Controller for the personal data you provide to us.
 

2. What Personal Data We Collect

We may collect and process the following categories of personal information:

Information you provide directly

• Name

• Email address

• Phone number

• Postal address

• Emergency contact details (if required for activities)

• Booking and payment information

• Medical or accessibility information relevant to course participation (only when necessary)

Information collected automatically

• IP address

• Browser type and device information

• Website usage data (analytics, cookies)
   

Special Category Data

We may collect limited health information only when necessary to ensure your safety during activities. This is processed under the lawful basis of explicit consent.
 

3. How We Use Your Personal Data

We use your information for the following purposes:

• Managing bookings and delivering our services

• Contacting you about course start and finish dates

• Responding to enquiries

• Ensuring participant safety

• Processing payments (via secure third‑party providers)

• Improving our website and services

• Meeting legal or regulatory obligations

We will never use your data for purposes that are incompatible with those stated above.
 

4. Lawful Bases for Processing

We process your personal data under the following lawful bases:

• Contract – to provide the services you have booked

• Consent – for optional communications or health information

• Legitimate Interests – to improve our services and ensure safety

• Legal Obligation – for accounting, tax, or regulatory requirements

You may withdraw consent at any time.
 

5. Sharing Your Data

We do not sell your personal data.

We may share your information only with trusted third parties who help us operate our business, such as:

• Payment processors

• Booking or scheduling platforms

• Email or communication service providers

• Website hosting and analytics providers

• Professional advisers (accountants, insurers)

All third parties are required to keep your data secure and use it only for the purpose we specify.

If South Coast Adventures Ltd is sold or transferred, we will notify you before any personal data is transferred to a new owner.
 

6. Data Security

We take appropriate technical and organisational measures to protect your data, including:

• Locked storage for physical documents

• Password‑protected and encrypted digital systems

• Access restricted to authorised personnel only

• Regular security reviews and updates

Despite these measures, no system is completely secure, but we take all reasonable steps to protect your information.
 

7. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• Legal, accounting, or reporting requirements

• Insurance and safeguarding obligations

If you request deletion of your data, we will remove it unless we are legally required to retain certain information.
 

8. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent at any time

• Request data portability

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at: enquiries@south-coast-adventures.co.uk

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9. Cookies and Tracking Technologies

Our website may use cookies to:

• Improve website functionality

• Analyse traffic and usage

• Enhance your browsing experience

You can manage or disable cookies through your browser settings.

If we use analytics or marketing cookies, a cookie banner will request your consent.

A full Cookie Policy is available on request or on our website.
 

10. Children’s Data

We do not knowingly collect personal data from children without parental or guardian consent.

Any data relating to minors is handled with additional care and only when necessary for participation in our activities.
 

11. International Data Transfers

If any third‑party service providers store data outside the UK, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions

• Standard Contractual Clauses (SCCs)

• Equivalent data protection measures
   

12. Data Protection Officer

South Coast Adventures Ltd has appointed a Data Protection Officer (DPO) responsible for overseeing data protection compliance.

Contact: DPO - adventuressouthcoast@gmail.com
 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.